Terms of Use and Privacy Policy

About this privacy notice

This privacy notice describes how OneSchool Global Ltd (OSG’ or ‘we’) collects and uses your personal data.

We are a “controller” (also known as a “data controller”). This means that we are responsible for deciding how and why we hold and use personal data about you, and for explaining this clearly to you.

This notice applies to:

  • Users of our website www.oneschoolglobal.com (our site); and
  • any person who provides services to us – either as an individual or as the employee or representative of a corporate service provider.

It is important that you read this notice, together with any other privacy information or notices we may provide on specific occasions when we are collecting or processing personal data about you. This is to help ensure that you are aware of how and why we are using such information.

This privacy notice should be read in conjunction with our cookies policy.

For information about how OSG uses parent, student and staff information in connection with the provision of education, in connection with the wider School community, and in connection with the OSG’s other activities – please see our published Privacy Notices on our website.

Information we collect and process

We collect personal data direct from you when you make contact with us via our website, by telephone; or subscribe to a publication, newsletter or mailing list, or where we enter into a contract to receive services from you or when you use our site. We may also get information from your employer or colleagues, for example, when your employer asks you to carry out work for us.

We collect further information from you during the period of our relationship.

In summary, we use your personal data for the following purposes:

  • to carry out obligations arising from any contracts between us and you;; with suppliers; or with third parties;
  • to communicate with you, including to provide you with general information we reasonably believe you may be interested in; and where it is necessary for our business.

We set out below further information on these purposes and our lawful basis for processing such information.

  • Suppliers, third party business contacts and prospects:
    • We process names, job titles and business contact information including addresses, telephone numbers and email addresses for you and your employees and representatives and other information to maintain and manage our relationship with you.  If we have a contract with you as an individual, such processing is necessary for the performance of the contract between us, or if you ask us to do something prior to entering into a contract.
    • Where you are an employee or representative of a corporate customer or contractor, we process this information for the legitimate interest of performing our contract with your employer.
    • If there is a problem, for example, if we have a complaint about a service you have provided then we have a legitimate interest in using personal data in connection with that complaint, for example, so that we can tell you what happened so that you can put things right.
    • We may perform due diligence on those we work with.  This can include in the form of credit checks on companies, including checking photographic identification and proof of address of directors and, in some cases, your shareholders, and verification of the company registration details.  We do this to comply with our legal obligations, and as necessary for our legitimate interests of checking that the entities we contract with are financially viable and would not cause us reputational damage.
  • Users of our site:
    • When you browse our site we may collect information about your preferences.
    • We also collect technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
    • We also collect information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call us.
    • This is for our legitimate interest in giving you content which is bespoke to you and making sure that our website runs smoothly. 
  • Other uses
    • Regardless of the relationship we have with you, we may need to use your personal data for legal reasons such as fraud prevention and to check that you are complying with our terms and conditions and to enforce our legal rights.
    • Please note that we may process your personal data without your knowledge or consent where this is required or permitted by law.
    •  We may contact you about our services by email, telephone, post or by text message but we will only do this where we are allowed to under data protection law.  If you tell us that you do not want to be contacted for any of these purposes then we will of course respect that.  Sometimes we will need your consent before contacting you for these reasons.  If you give us your consent, then you have a right to withdraw that consent at any time.  You can withdraw your consent by contacting us as follows [email protected] . Any use of your personal data before you withdraw consent remains valid.

Sharing your information 

We may share your information with third parties as follows:

  • We will share your personal data with third parties where required by law, where it is necessary to administer the working relationship with you or where we have another legitimate interest in doing so.
  • If we have a legal obligation to do so or for the purposes of fraud protection and credit risk reduction.
  • We may share your personal data with third party service providers who act on our behalf such as IT services providers.  This notice also covers third party service providers we may engage with.

Overseas transfers

When you contact us via our website, the personal data that you have submitted is stored on a secure server in Asia.

How long will we use your personal data for?

Usually, we only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

If you have a contract with us then we will typically keep information for six or twelve years after the contract is finished. This does not apply to our contract with parents to educate their child.

In some cases we may keep your information for a longer time than usual but we would only do so if we had a good reason and only if we are allowed to do so under data protection law. For example, because we are a School we may need to keep information for longer (and in some cases indefinitely) to help us comply with our legal and safeguarding obligations. If you would like further information, please contact us on [email protected]

Your rights in relation to our processing of your personal data

You have the right to:

  • object to the processing of your personal data in some cases. You have a right to object if we are using it for direct marketing purposes (e.g. to send you an email about our services). You also have a right to object if the lawful basis on which we are relying is either legitimate interests or performance of a task carried out in the public interest. 
  • request a copy of the personal data we hold about you; 
  • request correction of the personal data that we hold about you if it is incorrect;
  • ask us to delete the information that we hold about you;
  • ask us to restrict how we use your personal data;
  • ask us to send another organisation information that you have provided to us in a format that can be read by computer.

If you want to exercise any of your rights, please contact [email protected]. Please note that these rights do not apply in all cases,

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights).

If you ask us to restrict our use of your personal data or delete it, we will not be able to provide you with our services.

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with services). In this case, we may have to cancel a service you have with us but we will notify you if this is the case at the time.

You have a right to lodge a complaint with a data protection supervisory authority.  The supervisory authority in Australia is the Office of the Australian Information Commissioner – oaic.gov.au.  If you do have any concerns about how we have handled your personal data we would kindly ask that you contact us in the first instance before you speak to the OAIC so that we have an opportunity to put things right.

OneSchool Global Ltd is an Australian public company limited by guarantee

Registered in Australia: Company Number ACN 626 524 132

Registered Office: Level 6, 10 Herb Elliott Avenue, Sydney Olympic Park, NSW 2127 

Thank you for visiting www.oneschoolglobal.com the website of ONESCHOOL GLOBAL LIMITED ACN 626 524 132.  In these terms “we,” “us” and “our” refer to ONESCHOOL GLOBAL LIMITED; “you” and “your” refer to the person visiting our website.

 Your access to the information on this website is subject to these terms and our privacy policy; if for any reason you do not agree to be bound by these terms and privacy policy, we request that you cease to access the website.

Site Access

 When you visit our website, we give you a limited licence to access and use our information for personal use.  You are permitted to download a copy of the information on this website to your computer for your personal use only provided that you do not delete or change any copyright symbol, trademark or other proprietary notice.  Your use of our content in any other way infringes our intellectual property rights.  The Intellectual Property section of these terms and conditions sets out in more detail the things you are permitted to do with the materials and information on the website.  We reserve all other rights.

The licence to access and use the information on our website does not include the right to use any data mining robots or other extraction tools.  Also, the licence does not permit you to metatag or mirror our website without our prior written permission.  We may withdraw your access to the website if we become aware of activities of this nature.


 This website may from time to time contain hyperlinks to other websites.  Such links are provided for convenience only and we take no responsibility for the content.  Any hyperlink on our website to another website does not imply our endorsement, support, or sponsorship of the operator of that website nor of the information and/or products which they provide.  If you use one of these links to leave our site, you should note that we do not have any control over that other website.  We cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by our privacy policy.  You should exercise caution and look at the privacy statement applicable to the website in question.  You may link to our website with our consent.  Any such linking will be entirely your responsibility and at your expense.  By linking, you must not alter any of our website’s contents including any intellectual property notices and you must not frame or reformat any of our pages, files, images, text or other materials.


 By accessing our website, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website.


 These terms and conditions are to be governed by and construed in accordance with the laws of New South Wales and any claim which in any way arises out of these terms and conditions will be heard in New South Wales and you agree to submit to the jurisdiction of those Courts.


 If any provision in these terms and conditions is invalid under any law the provision will be limited, narrowed, construed or altered as necessary to render it valid but only to the extent necessary to achieve such validity.  If necessary, the invalid provision will be deleted from these terms and conditions and the remaining provisions will remain in full force and effect.

Intellectual Property Rights

 The copyright to all content on this website including computer code, applets, graphics, images, layouts, music, audio and visual material and text belongs to us or we have a licence to use those materials.  All trademarks, brands and logos generally identified either with the symbols TM or ® which are used on this website are either owned by us or we have a licence to use them.  When you visit our website, we give you a limited, non-exclusive royalty-free, revocable licence to access and use our information for your own personal and business use.  If you use our content in any other way you will be infringing our intellectual property rights.

Protection of Copyright

 This website may contain Intellectual Property of belonging to us or our licensors.  We take the protection of copyright seriously and if we find that you have used our copyright material contrary to the licence in these terms we may bring legal proceedings against you seeking monetary damages and an injunction to stop you using those materials.

Virus and Malware

 We take all due care in ensuring that our website and electronic communications are free of any virus, worm, Trojan horse and/or malware, however we are not responsible for any damage to your computer system which arises in connection with your use of our website or any linked website.

Privacy Policy

 Privacy is important, especially when you consider the number of ways we communicate and interact these days.  That’s why we’ve put together this statement.  It explains how we collect, hold, use and disclose your personal information and who we share it with.  And because it’s guided by privacy laws, you can be sure it takes your rights seriously.  Above all, this statement is your assurance that we never take your privacy for granted and we always take the utmost care in protecting your personal information.  We call this statement our Privacy Policy and it gives you rights and tells you the undertakings we give in relation to your personal information.  You have a right to request access to the personal information that we hold about you and to ask us to correct it.  You also have a right to make a complaint about how we have managed your personal information.  Our Privacy Policy tells you how to do these things and how we will deal with your request or complaint.  When you visit our website or contact us, you accept that this Privacy Policy shows the way that we collect and manage your personal information.  All personal information held by us will be governed by our most recent policy posted on this website.  This Privacy Policy was last updated 6 June 2019.  If you continue to visit our website, we will take it that you have consented to this Privacy Policy.

What is “Personal Information”?

 Personal information is information or an opinion about an identified individual or an individual who is reasonably identifiable.

When do we collect Personal Information?

 We collect Personal Information about individuals directly from those individuals or their authorised representative.  When you interact with us, we may collect Personal Information, such as names, contact details and other relevant information.  Some instances of this are when you contact us via our website or by telephone; or subscribe to a publication, newsletter or mailing list.  We do not collect Sensitive Information without your consent.

Do we collect Personal Information via websites?

We do not collect any Personal Information about visitors to websites except when they knowingly provide it.

How do we use the Personal Information we collect about you?

We use the information we collect about you to communicate with you and provide you with provide you with general information we reasonably believe you may be interested in.  We will only collect and use your Personal information in accordance with this Privacy Policy or otherwise with your prior express written consent.  If you choose not to provide your Personal Information to us for the purposes set out in this Privacy Policy the main consequences for you will be that we may not be able to provide you with all or some of the requested information.

How do we check the quality of Personal Information?

 We take reasonable steps to ensure the personal information we collect is accurate, up to date and complete.  We may do this when interacting with you.  We provide you the right to access and correct Personal Information.

Who sees your Personal Information?

 We disclose the information about you if or when we have your consent to share the information or we reasonably believe that your actions on the website violate our Terms.  We may disclose Personal Information to third parties but only to the extent necessary to fulfil the purposes for which the Personal Information was collected.  We may also disclose your Personal Information to the website host in certain limited circumstances, for example, ensuring that if the website experiences a technical problem it is able to operate in an effective and secure manner.

Do we use your Personal Information for marketing?

 We do not use your Personal Information to provide you with promotional material.

How do we keep your Personal Information safe?

 We take reasonable steps to protect and keep your Personal Information from misuse, interference, loss, unauthorised access, modification or disclosure.  The ways we do this include using Secure Sockets Layer (SSL) encryption when collecting or transferring sensitive information, limiting physical access to our premises and files, limiting electronic access to our networks, applications and files, using security related hardware and software, implementing personnel safe-practice policies and training, monitoring and reviewing our practices periodically and using third parties who meet obligations under the Australian Privacy Principles.  We periodically consider whether we need to retain your Personal Information in order to continue providing information to you, and may destroy or de-identify your Personal Information, except where we are required by law to retain it.

How can you see the Personal Information that we hold about you?

 You are entitled to access Personal Information that we hold about you.  Access to your Personal Information is subject to our being satisfied you are the individual we hold Personal Information on or the person requesting is authorised to make a request on your behalf.  If we delay or refuse your request to access some or all of your Personal Information, we will provide you written notice of the reasons for the refusal.  A request for access can be made by email to [email protected]

What can you do if you have a question, problem or complaint about our use of your Personal Information?

 If you feel that your privacy has not been respected or that we have conducted our self inconsistently with this Privacy Policy or the Australian Privacy Principles in respect of your Personal Information, please contact our Privacy Officer email to [email protected]

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